Shipping policy

All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays. All orders placed after 2pm on a Friday or weekend will be sent Monday afternoon.

If there will be a delay in packing your order, you will be notified via the email address you provided when checking out.

Within Australia

We use SENDLE to ship items unless the postcode is rural in which we use Australia Post.

The items are sent from Canberra and delivery times will vary depending on the postcode the items are being sent to.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

​International

We use Australia Post to ship items internationally.

The items are sent from Canberra and delivery times will vary depending on the country the items are being sent to.

The standard delivery time is 10-15 working days.

Please allow extra time for delays that are out of our control.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. 

The Romance Mafia is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

​Delays and Missing Deliveries

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us on hello@theromancemafia.com

We will do our best to assist you in receiving your items in a timely manner.