Faulty Returns

​We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we will meet our legal obligations in the country in which the products were purchased.

​Change of Mind Returns

​If you change your mind about a product you purchased from us, we will refund the purchase price subject to the following conditions:

1. The items must not be personalised items;

2. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;

3. Items must be in original sale condition (unused with original tags/labels attached);

4. You may be asked to provide photographs of the item as proof of purchase/proof of condition; 

5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and

6. Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

7. Buyer is responsible for return shipping cost for change of mind returns

​For returns, please contact hello@theromancemafia.com